Who we are
VV & Sons LLC (“VV & Sons”, “we”, “our”, “us”) operates vvsgrocer.com (the “Website”).We are based in the United Arab Emirates and supply FMCG, lighting, and autocare products to customers across the UAE.
Scope
This Privacy Policy explains how we collect, use, share, and protect personal data when you visit or purchase from vvsgrocer.com, contact our customer care, or interact with us via email, phone, social media, or our retail stores.
Personal data we collect
- Identity & contact data: name, email, mobile number, billing/shipping addresses.
- Order & delivery data: items purchased, delivery instructions, order history.
- Payment data: payment method and transaction details processed by our payment partners. We do not store full card numbers.
- Technical data: device information, IP address, browser type, cookies and analytics identifiers.
- Marketing preferences & communications: opt‑ins, survey responses, feedback, support tickets.
How we use personal data
- To register and manage your account.
- To process orders, deliver goods, and provide customer support.
- To send operational messages (order confirmations, delivery updates, service notices).
- To improve our Website, services, and user experience (analytics, troubleshooting).
- To send marketing communications with your consent (you may opt out anytime).
- To comply with legal obligations (invoicing, VAT, safety recalls, fraud prevention).
Legal bases we rely on
We process personal data on one or more of the following grounds: contract performance, consent, legitimate interests (such as improving services, preventing fraud), and legal obligations under UAE law.
Cookies & analytics
We use cookies and similar technologies to remember your preferences, keep you signed in, and measure performance. You can manage cookie settings in your browser. Some features may not function without certain cookies.
Sharing your data
We may share personal data with:
- payment processors
- delivery and logistics partners
- IT/hosting and analytics providers
- customer support tools, and
- governmental authorities where required by law. We require all third parties to protect your
data and process it only on our instructions.
International transfers
Where service providers are located outside the UAE, we ensure appropriate safeguards are in place (e.g., contractual protections) and transfer data only as permitted by applicable UAE law.
Data security
We implement administrative, technical, and physical security controls to protect your data against loss, misuse, and unauthorised access. Despite safeguards, no method of transmission or storage is 100% secure.
Data retention
We keep personal data for as long as necessary for the purposes set out above, including to meet legal, accounting, or reporting requirements (for example, VAT record‑keeping timelines). When no longer required, data is securely deleted or anonymised
Your rights
Subject to UAE law, you may have rights to access, rectify, erase, restrict or object to
processing, port your data, and withdraw consent for marketing at any time. To exercise
your rights, contact us using the details below.
Children
Our Website is not intended for children under 13. We do not knowingly collect personal data from children without appropriate consent.
Contact us
• Email: cpd@vvsons.ae
• Address: VV & Sons LLC, AL QOUZ-4,Dubai UAE
Updates to this Policy
We may update this Policy from time to time. The revised version will be posted here with a
new “Last updated” date.