You can checkout as a guest, but creating an account lets you track orders, save
addresses, and reorder quickly.
Contact us ASAP via WhatsApp or phone. We’ll help if your order hasn’t been packed or
dispatched.
Major debit/credit cards, select digital wallets, and COD in eligible locations/order
values.
UAE‑wide. Same/next‑day options are available in select areas.
Fees vary by location, speed, and basket value. Free delivery may apply above a spend threshold.
Chilled/frozen items are delivered in temperature‑controlled packaging and within
specific windows.
At checkout you can choose your substitution preference. Any price difference is
adjusted on your invoice.
Yes. Email cpd@vvsons.ae for tailored quotations.
Sealed non‑perishables can be returned within 7 days. Perishables and opened items
are not returnable unless defective or incorrect on arrival.
Usually 5–14 working days after we receive and inspect the return. Bank processing
times may vary.
Yes, where applicable. A VAT invoice is provided with your order confirmation or on
request.
Report within 24 hours with photos. We will replace or refund as appropriate
Use the unsubscribe link in emails or contact support. Operational messages will still be
sent for your orders.